Salon Policies

Life can throw you curveballs at times and we totally understand that every now and then things don’t work out as planned! So to make life super easy for both you and us, we love to remain flexible while still having a few policies in place to ensure smooth sailing for you, and to ensure your appointment is relaxing and enjoyable.

We greatly appreciate your support of our salon business and we will endeavour to provide the utmost professional service to you at every appointment.

Confirmation of Appointment

For your ease, we offer text confirmation of your appointment which you will receive 4 day before. Please note: it is an automated system and can only receive “YES” or “NO” responses, not personal messages.
Cancellation Policy

All no-show clients, and cancellations within 24 hours of the appointment may incur a $100 fee, or the full cost of the appointment, whichever is the lesser. Booked services cannot be cancelled on arrival of appointment.
Running late

If you’re running late, we get that! We’ll try our very best to work around it. However, we do run by appointment, and therefore late arrivals of 15 minutes or more may be unable to be serviced if it will affect other clients bookings, and if so, the cancellation policy will apply.
No-show or late cancellation

We use our discretion, meaning no-show and late cancellation clients may be required to pay a deposit for future appointments at Glo Hairdressing. If there are numerous no-shows or last-minute cancellations, a future booking may be refused.
Professional colour results

Our highly trained technicians provide professional colour results using the finest products available. That’s why we highly recommend you use the suggested home hair-care products tailored to your hair- we can’t 100% guarantee lasting results otherwise! Swimming regularly can also affect the lasting-results of your hair colour.
Colour corrections

Because we want to guarantee you the best results possible, Colour Corrections will require an in-salon, thorough consultation before the appointment is made. If you are thinking of a big colour change please call the salon (04) 233 0005, and we’ll invite you in for a consult before-hand.
Complaints

In the very unlikely scenario that you come across a problem with the service you received, we aim to work with you toward a solution or replace a product at no charge, within 1 (one) week of the report of the fault.
Quote + Complimentary Consultation

If you’d like a quote, we recommend you schedule a complimentary consultation with a Glo Hairdressing team member before your appointment. That way, you can work together with your stylist and plan what’s best for your hair, and obtain a quote for the exact services and products to be used on your hair. There may be additional charges for extra time or product depending on length or thickness of hair. NB: All prices include GST. All prices are subject to variation without notice.